PRIVACY & COOKIES POLICY

PRIVACY POLICY

At The Tipi Company we are committed to our customers, and your privacy is a priority to us. To comply to new GDPR legislation, we want to ensure you have as much information as possible.

This privacy policy explains how we use any personal information we collect about you, when you use our website, including

o   What information do we collect about you?

o   How we use the information about you?

o   Sharing data with third parties

o   Access to your information, correction, and how we ensure it is maintained

 

What information do we collect about you?

We collect information about you when you make a purchase with us. We also collect information when you voluntarily opt in for marketing preferences, complete customer surveys, provide feedback and participate in competitions. Finally, we collect information when you voluntarily enquire with us on our website, social media platforms or at events (e.g. Trade Shows). Website usage information is collected using cookies, please see below for more information.

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an enquiry, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our site.

In order to fulfil a sale we will ask for, and collect, information relating to your name, email address, mailing address, phone number and card information where appropriate (although any payment information the user provides will not be stored). Users may, however, visit our site anonymously and we will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

 

How will we use the information about you?

We collect information about you to process your order, and if you agree, to send you email and postal preferences to you about other products and services we think may be of interest to you. In processing your booking, we may send your details to, and also use information, from credit reference agencies and fraud prevention agencies.

 

Data retention period

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Under legitimate interests, we have the right to keep your details on record for our service and guarantee policies. Your personal information we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information (this must be done in writing).

We use cookies to collect and keep track of non-personal identification information about users whenever they interact with our site, so that we might further improve and tailor our store to the users shopping preferences. Non-personal identification information may include the browser name, the type of computer and technical information about the user’s means of connection to our site, such as the operating system and the Internet service provider utilised and other similar information.

The Tipi Company may collect and use user’s personal information for the following purposes;

to improve customer service (information you provide will help us respond to your customer service requests and support needs more efficiently);
to personalise user experiences (we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site);
to process payments (we may use the information users provide about themselves when placing an order only to provide service to that sale. We do not share this information with outside parties except to the extent necessary to provide the service);
to run a promotion, contest, survey or other site feature (to send users information they agreed to receive about topics we think will be of interest to them);
to send periodic e-mails (we may use the email address to send user information and updates pertaining to their sale. It may also be used to respond to enquiries, questions and/or other requests. If a user decides to opt-in to our mailing list, they will receive e-mails from us including company news, updates, products and/or service information. If at any time the user would like to unsubscribe from receiving future e-mails, we include the unsubscribe instructions at the bottom of each e-mail. Users may also contact the site to be removed from our mailing list.
We adopt appropriate data collection, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Our legitimate interest policy

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of The Tipi Company, including:-

supplying services to our customers;
protecting customers, employees and other individuals and maintaining their safety, health and welfare;
promoting, marketing and advertising our products and services;
sending promotional communications which are relevant and tailored to individual customers;
understanding our customers’ behavior, activities, preferences, and needs;
improving existing products and services and developing new products and services;
complying with our legal and regulatory obligations;
preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
handling customer contacts, queries, complaints or disputes;
managing insurance claims by customers;
protecting The Tipi Company, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to The Tipi Company;
effectively handling any legal claims or regulatory enforcement actions taken against The Tipi Company;

More information can be found on the ICO website

 

Marketing

We would like to send you information about products and services of The Tipi Company which may be of interest to you. If you have consented to receive marketing, you may opt-out at a later date. The Tipi Company will not share your information for marketing purposes with companies outside The Tipi Company.

 

Sharing data with third parties

We use a third-party provider, MailChimp, to deliver our email newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

 

Online advertising

We currently use a third party for retargeting and online marketing campaigns. More details can be requested at the below address.

 

Google Analytics

When someone visits www.thetipicompany.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

Access to your information and correction

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us at the address below, stating which marketing preference you no longer wish to receive. You may ask us to correct or remove information you think is inaccurate.

If you would like a copy of some, or all of your personal information we hold about you please contact us at the following address.

*Please note: we are unable to accept requests over the telephone*

The Business Coordinator

The Tipi Company

Unit 1 Jubilee Works

Vale Street

Bolton

BL2 6QF

Or email info@thetipicompany.com

 

Changes to our privacy policy

We keep our privacy policy under regular review please check back regularly to see any updates. This privacy policy was last updated May 2018.

 

COOKIE POLICY

 

Download the “Guidance on the rules on use of cookies and similar technologies” taken from the Information Commissioner’s Office.

What are cookies?

A cookie is a small text file which is placed on your computer’s hard drive when you visit some websites.
A cookie has a name and stores a value.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies cannot harm your computer, they are one of the simplest web technologies, used by millions of websites.

Cookies used on this website do not store any personally identifiable information (name/address/payment information) – they simply let us follow your actions throughout the use of our website.

 

Cookie expiration

Cookies will be automatically removed from your computer when they reach their ‘expiration date’. When a cookie is set, it is given an expiration date – this is the date your browser will automatically remove it from your computer.

When you revisit a website, the expiration date can be updated to maintain the cookie.

Cookies can also be set to delete when you end your ‘session’ on a website by leaving it. With some browsers, these cookies will be removed when you restart your browser (close and open it again) or the next time you restart your computer.

You can manually delete any existing cookies stored on your computer – please refer to the help documentation on your browser of choice for more information on deleting cookies, enabling cookies and disabling cookies. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of our site may not function properly

 

How we use cookies

We use cookies to gather analytical information on how you use our website and to enhance user experience – such as which pages you visit. We use this information to help us learn about our users and improve both our website and services.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can also remove any cookies from your browser that have been set by the websites you visit, please refer to the help documentation for your browser of choice.

 

Third party cookies

In addition to our own cookies, anonymous tracking data is also collected by the web analysis tool Google Analytics using cookies that are able to be used to generate traffic and trend indicators.

No personally identifiable information is stored or tracked – it is all anonymous.

 

Cookies used by this website

Below is a list of the cookies that this website uses along with an explanation.

 

Name	Expiry	Purpose
__utma	2 years from set/update.	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb	30 minutes from set/update.	Set by Google Analytics to track your current session.
__utmc	End of session.	Set by Google Analytics – not currently in use any more. Historically this cookie used to be used with __utmb to check whether or not to establish a new session for that visitor – whether they were a new visitor or not.
__utmz	6 months from set/update.	Set by Google Analytics to store the type of referral for each visitor, such as a direct visitor, referring hyperlink or a website search.
PHPSESSID	End of session.	This cookie is used for managing user session on the website