When using our Tent Repair Service, we ask that you clearly identify where the damage is on your canvas. To do this, please affix a cable tie with a label, or red tape to the D-ring (on the mudwall) that is the closest to the damage before sending it to us.
If our team cannot easily identify where the damage is, they will need to inspect the entire canvas. Due to the size of the canvas, the Inspection Process for an entire canvas can three to four hours to complete. Please try your best to flag where the damage is in order to save time. If you are personally delivering the item to us at The Tipi Company HQ, you can always point out the damage to our seamstresses directly, which will also save you the Inspection Fee.